Community Value Alliance has gone to great diligence in selecting their coalition of service providers. The following is an example of such work.
Tight budgets, bolt on upgrades, and a lack of central planning caused this growing non-profit to suffer daily IT challenges. This is an organization offering world-class care for its hundreds of therapy patients and families across Missouri. Unfortunately, the care they provide was stressed by IT operations that weren’t able to meet staff needs. Negative staff sentiment abounded, leading to low tech work arounds to service clients. Surveys indicated support for the crippled system lagged.
When they engaged the Service Provider, they were generating over 300 tickets a month. Misconfigured and underperforming workflows were returned to best practice. Monthly trouble tickets fell to an average of 100 by the third month. Two years into the project, their environment generates between 50-60 tickets a month.
Their culture has shifted towards embracing technology to enhance their workflow and further their mission.
Services provided included: Managed Services, Managed Security, Live Support Desk, and virtual CIO support.