Community Value Alliance is pleased to share engagements with non-profit organizations as completed by our Service Provider Coalition.
The Need: High risk community in need of a Community Health Center.
Seton Center had a modest soup kitchen, distributed groceries, gave utility assistance for the poverty-stricken population of inner Kansas City, Missouri.
The Challenge: Moving an existing small social service agency into a comprehensive community health center.
The original Seton Center lacked sufficient infrastructure. Employee benefits were minimal, HR department was very small, and information technology was not completely developed. With a modest budget under $100,000 annually, the agency relied on private donations. When the community called for health services, educational services and expanded social services, sustainable revenue sources were paramount.
The Solution: Embark on a Capital Campaign to expand the footprint, increase social service programming, add a healthcare component, and begin providing services generating re-imbursement streams, and identify a collaborative partner.
The Impact: Today Seton Center Family & Health Services is a thriving community center and is recognized as part of the “safety net” for the metropolitan Kansas City area. Thousands of people have passed through its doors. It is an outreach ministry of Ascension Health, the largest Catholic Health System in the United States.
Service Provider - CVA Exec Dir
United Cerebral Palsy
Tight budgets, bolt on upgrades, and a lack of central planning caused this growing non-profit to suffer daily IT challenges. This is an organization offering world-class care for its hundreds of therapy patients and families across Missouri. Unfortunately, the care they provide was stressed by IT operations that weren’t able to meet staff needs. Negative staff sentiment abounded, leading to low tech work arounds to service clients. Surveys indicated support for the crippled system lagged.
When they engaged the Service Provider, they were generating over 300 tickets a month. Misconfigured and underperforming workflows were returned to best practice. Monthly trouble tickets fell to an average of 100 by the third month. Two years into the project, their environment generates between 50-60 tickets a month.
Their culture has shifted towards embracing technology to enhance their workflow and further their mission.
Services provided included: Managed Services, Managed Security, Live Support Desk, and virtual CIO support.